Delivery and Returns

DELIVERY:

Next day delivery is free across the AeroPro range, by our chosen courier. Once an order has been placed you will receive updates fro the courier about your delivery.

All delivery timescales are approximate and subject to availability. At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than anticipated to arrive.

Although we will assist you in any way we can, we cannot be held responsible for any delays experienced, we offer no guaranteed delivery times and do not refund postage fees for late deliveries.

Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you. We may at our discretion, upgrade the postage option for orders of significant value or heavy items, we will not charge you any extra postage fees for this. We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time.

We use different couriers for different items, depending on the size of the item /order.

 

 

RETURNS:

You have 14 days from the date of dispatch to return any product/s for a refund.

If you would like to exchange for an alternative colour, size or style, we would recommend placing a new order for the new product/s.

Please return the unwanted product/s unworn, in the original condition with tags on and in the original packaging. 

Returns postage is at the cost of the customer and we recommend you ask for proof of postage as we cannot take responsibility for any products until they are received back to our dispatch facility.  

Returns are processed every Friday and we will notify you when a refund has been made.  

AeroPro reserves the right to refuse refunding a product if it has been worn or is returned without its original packaging.

Returns Address - 

AeroPro C/- Tamazi Fulfilment, Unit 3 Southdownview Works, 12 Southdownview Road, Worthing, West Sussex, BN14 8NZ

 

FAULTY:

Our products are made to a very high standard, but on the rare occasion that a product may be faulty, please contact us on sales@aeropro.uk with photos of the product and details of the fault.

We will assess the fault and advise you from there.